triage journey
From the moment you send "Hi" to the moment you walk into the right facility — here's every step, explained.
Send "Hi" on WhatsApp
Open WhatsApp and message our number. No app to download, no registration required. Works on any phone with WhatsApp.
The bot responds instantly with a language menu. Choose from all 11 official South African languages.
1. English 2. isiZulu
3. isiXhosa 4. Afrikaans
Consent & privacy
Before any health data is collected, you'll be asked for POPIA-compliant consent. We explain exactly what data is stored and how it's protected.
Your phone number is hashed — we never store it in plain text.
• Provides guidance, not diagnosis
• May escalate to a nurse
• Stores data securely under POPIA
Reply 1 to consent
Describe your symptoms
Choose from 13 clinically-mapped symptom categories — from breathing problems to mental health. Each maps to SATS clinical discriminators.
Or type freely in your own language. Our AI understands code-switching and township medical terminology.
1. 🫁 Breathing / Chest pain
5. 🤒 Fever / Flu / Cough
7. 👶 Child illness
12. ✏️ Other (describe)
Risk factor assessment
We ask about age, chronic conditions (diabetes, hypertension, HIV), pregnancy status, and functional ability. These factors adjust your triage level upward — never downward.
1. Diabetes
2. Hypertension
3. HIV
4. Pregnant
5. None
Triage result & routing
You receive a colour-coded triage result aligned with SATS: RED (emergency), ORANGE (very urgent), YELLOW (urgent), or GREEN (routine). Plus directions to the nearest appropriate facility.
RED cases are immediately escalated to a human healthcare worker.
48-hour follow-up
Two days later, we check in: Are your symptoms better, the same, or worse? If worse, you're immediately re-triaged and escalated.
1. Better
2. The same
3. Worse
Aligned with the South African Triage Scale used in emergency centres nationwide.
RED — Emergency
Life-threatening. Call 10177 immediately.
ORANGE — Very urgent
Go to the nearest emergency unit now.
YELLOW — Urgent
Visit a clinic today.
GREEN — Routine
Self-care at home, pharmacy referral.
BLUE — Palliative
Hospice Palliative Care referral.
🛡️ Clinical rules engine
Hard-coded overrides for known emergencies — chest pain + breathlessness, pregnant + bleeding, unconscious patient — always RED.
👨⚕️ Human-in-the-loop
Every RED case, every low-confidence AI result, and every "speak to human" request is flagged for a healthcare worker.
⬆️ One-way risk adjustment
Risk factors can only upgrade triage level — never downgrade. RED is never reduced.
📊 Confidence scoring
AI-assisted triage includes confidence levels. Low or medium confidence triggers human review.
🔄 Follow-up monitoring
48-hour automated check-ins catch worsening conditions with immediate re-triage.
⚠️ Clear disclaimers
Every session starts with consent. Every result states this is guidance, not diagnosis.
Try it yourself
Send "Hi" on WhatsApp and experience the full journey in under 3 minutes.
Open WhatsApp ↗